Indy’s BLOG – One2One with the manager
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Tag Archives: Rework
Indy’s BLOG – First month finished.
One month ago Vil hit the floor, four weeks facing the client on the phone and he had a lot of fun.
“When someone calls me he or she faces some kind of issue, sometimes small stuff easy to solve, but sometimes it’s about a serious problem which requires very special attention.
I want to make the call as easy as possible for the client and for me. I guide the conversation and use some proven working jokes to break the ice.
Once the client smiled or even laughed I won and the client received a positive customer experience.
In a ‘complaint based’ contact scenario it’s not easy to satisfy a client, but it’s possible to turn him and make him smile.”
Indy’s BLOG – 2.nd week on the floor finished!
Vil is working now four days a week. Every Thursday, Friday, Saturday and Sunday for ten hours. Monday, Tuesday and Wednesday he is off. Actually a quite nice arrangement.
Now he finished his second week on the floor, facing the customer and saving uncounted holidays for guests in trouble.
Noice
“Freaky Friday” with the Team!
We had a wonderful time with Vil’s new colleagues. I especially like Daria, she is soooooo nice to me!
BigBark
Indy’s BLOG – Last day off!
From tomorrow on Vil needs to work from 10:00 to 20:30 from Tuesday to Sunday. Only four days a week and most of them he is at 120%, 160% or even 180% to 200%. It’s not a well-paid job, but with the extras, we can survive on Amsterdam.
NOICE-Bark
Indy’s BLOG – Indy three months and three years old!
Indy’s BLOG – TWAT! A stinky revenge.
Amsterdam’s bike culture is very nice, but there is a special group of mostly males between 17 and 25 which doesn’t give a shit about other people. Today we saw this prick and I donated a bag of freshly produced shit placed directly under the plastic bag on his seat as a present. On return he will have a ‘stinky surprise’. Unfortunately we need to leave and can’t witness the result of my assault. 🙂
Indy’s BLOG – Vil passed training & probation time!
Vil wasn’t fired on Friday, it was the last day of the training and no one with a pink slip appeared. 🙂 Now he will have five days off and start his “real job” on Tuesday next week. To celebrate, we went to the monthly company meet, Vil had a few beers an I had plenty of cuddles. 🙂 We felt very welcome and had a wonderful time.
Thank you.
HappyBARK
Indy’s BLOG – Training nearly finished!
Vil was busy the last three weeks extensively learning procedures, refreshing phone skills, preparing for his new job as a customer agent and yesterday he passed his last needed exam with 100% in the first go.
Now his shift is clear and he will be a Four/Ten worker!
- Monday – Wednesday – OFF
- Thursday to Sunday 11:30 – 22:00
The end of probation time is near! 🙂
NOICE
