Tag Archives: Alfred

Indy’s BLOG – Letter to the Agency!

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Ladies and Gentlemen,
I write this email fully aware of eventual legal consequences. First I want to summarize the situation and show my anger and then I will calm down and make you angry.
tl;dr -> You have access to a very dire resource , congratulations, and you use this situation to exploit the opportunity as good as it goes. There is a very high demand of affordable living in the Amsterdam Area, but very little supply, so nearly no availability.
You are quite successfully exploiting the situation, as your attitude shows. You use this situation to create a business model and a behavior which operates in (my not educated opinion) in a legally questionable area and I am virtually fuming about this.
Your behavior impacts my personal situation in a way which is NOT acceptable. I am not able to fulfill the rental contract, so I will move out end of April and as a consequence I have no place to live end of April.  I need to move to a hostel or a hotel to avoid being homeless, if I don’t  another solution first and that’s purely your responsibility.
Your inappropriate treatment of  customers, including harassment, personal insults, even illegal behavior or just plain not existing attitude from your side, led to the situation that my sub-tenants refuse to stay any longer as 30th of April, contractually was agreed on two years. This makes it impossible for me to fulfill the rental contract and causes me substantial financial damages and losses.
I paid all my bills in time. 1850 Euro deposit and rent for May on time when we moved in.  he rent for April is also 1850 Euro, which equals out with the deposit. So, first I will pay no rent for the month of April. I will squat the deposit to cover April’s rent and move out end of April.
 
You are responsible for this outcome and I want to make it very clear that I am not willing to accept such a behavior from an agency which only was only insistent in getting paid and nothing else, but left multiple requests of a detailed bill unanswered. You refused to do your job.
The detailed email conversation shows clearly that you have no idea how customer service works and that you escalated the whole situation from the beginning. As a professional in customer service and hospitality I can say that you surely fail any any metric in customer service standard and satisfaction, but you don’t need to because your actual business model doesn’t include this.
There is detailed and direct evidence of multiple breaches of code of conduct, attempt of indirect blackmail, multiple data confidentiality breaches, multiple accounts of miscommunication and straight lies. I am not quite sure if it is legal if I can use the Video and Audio recordings of your ‘inspection visit’ on my CCTV as evidence, but surely the complete email conversation with you is enough to prove my point.
I don’t want to go too much into any detail, because I might want to share this email. :).
To be totally clear!
I am considering legal actions against you and seeking compensation for breach of contract, damages and occurring expenses related to your illegal behavior.
All statements within this email, should there be legal consequences, are made by me and I take full responsibility.
I am very happy to state that I do have evidence and witnesses to prove most, if not even all, statements made.
You can minimize eventual damage by proposing any kind of solution. You are a agency, maybe you might have something nice available? Around 700 incl?
Final word ->
Hey Jellyfish,
Did you made nice pictures and wrote a pretty neatly written report for mommy? How does it feel to invade privacy and behave like a dick? Are the photo shots of my diarrhea good? Do you see all the particles? You have a pretty nice camera, I bet the watery brown stains on the toilet seat are impressing to look at. Are they in HD.
Come on, the way you earn money, you surely have the best equipment available. I wonder which other cleaning recommendations do you might have?  Did you find some white stains in my bed?
Congratulations you documented my digestion problems in HD.
PRICK!
Looking forward to your reply within the next two days.
No reply to this email will considered as consent to publicize this email.
Have a good week.

Indy’s BLOG – Termination of Rental Contract

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Mail to the Agency

—

Ladies and Gentlemen,
I write this email fully aware of eventual legal consequences. First I want to summarize the situation and show my anger and then I will calm down and make you angry.
tl;dr -> You have access to a very dire resource , congratulations, and you use this situation to exploit the opportunity as good as it goes. There is a very high demand of affordable living in the Amsterdam Area, but very little supply, so nearly no availability.
You are quite successfully exploiting the situation, as your attitude shows. You use this situation to create a business model and a behavior which operates in (my not educated opinion) in a legally questionable area and I am virtually fuming about this.
Your behavior impacts my personal situation in a way which is NOT acceptable. I am not able to fulfill the rental contract, so I will move out end of April and as a consequence I have no place to live end of April.  I need to move to a hostel or a hotel to avoid being homeless, if I don’t  another solution first and that’s purely your responsibility.
Your inappropriate treatment of  customers, including harassment, personal insults, even illegal behavior or just plain not existing attitude from your side, led to the situation that my sub-tenants refuse to stay any longer as 30th of April, contractually was agreed on two years. This makes it impossible for me to fulfill the rental contract and causes me substantial financial damages and losses.
I paid all my bills in time. 1850 Euro deposit and rent for May on time when we moved in.  he rent for April is also 1850 Euro, which equals out with the deposit. So, first I will pay no rent for the month of April. I will squat the deposit to cover April’s rent and move out end of April.
 
You are responsible for this outcome and I want to make it very clear that I am not willing to accept such a behavior from an agency which only was only insistent in getting paid and nothing else, but left multiple requests of a detailed bill unanswered. You refused to do your job.
The detailed email conversation shows clearly that you have no idea how customer service works and that you escalated the whole situation from the beginning. As a professional in customer service and hospitality I can say that you surely fail any any metric in customer service standard and satisfaction, but you don’t need to because your actual business model doesn’t include this.
There is detailed and direct evidence of multiple breaches of code of conduct, attempt of indirect blackmail, multiple data confidentiality breaches, multiple accounts of miscommunication and straight lies. I am not quite sure if it is legal if I can use the Video and Audio recordings of your ‘inspection visit’ on my CCTV as evidence, but surely the complete email conversation with you is enough to prove my point.
I don’t want to go too much into any detail, because I might want to share this email. :).
To be totally clear!
I am considering legal actions against you and seeking compensation for breach of contract, damages and occurring expenses related to your illegal behavior.
All statements within this email, should there be legal consequences, are made by me and I take full responsibility.
I am very happy to state that I do have evidence and witnesses to prove most, if not even all, statements made.
You can minimize eventual damage by proposing any kind of solution. You are a agency, maybe you might have something nice available? Around 700 incl?
Final word ->
Hey Jellyfish,
Did you made nice pictures and wrote a pretty neatly written report for mommy? How does it feel to invade privacy and behave like a dick? Are the photo shots of my diarrhea good? Do you see all the particles? You have a pretty nice camera, I bet the watery brown stains on the toilet seat are impressing to look at. Are they in HD.
Come on, the way you earn money, you surely have the best equipment available. I wonder which other cleaning recommendations do you might have?  Did you find some white stains in my bed?
Congratulations you documented my digestion problems in HD.
PRICK!
Looking forward to your reply within the next two days.
No reply to this email will considered as consent to publicize this email.
Have a good week.

Indy’s BLOG – Sadness and disappointments! (GERMAN)

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Manchmal da frage ich mich, ob wir komplett den Bezug zur Realität verloren haben. Zu Bizarr sind unsere Erlebnisse, um noch “normal” sein zu können. Ich bin sprachklos und irgendwie so verwirrt, dass ich mein Vertrauen in mich selbst anzweifle.

Ich finde es in Ordnung, wenn uns das Leben mit unerwarteten Situationen konfrontiert, wenn es uns überrascht und nicht langweilig ist, aber jetzt gerade verstehe ich nicht so richtig was passiert.

Die letzten Tage waren nicht einfach, zu viel ist passiert, dass ich nicht verstehe, ich frage mich wie es weiter geht oder besser “gehen kann”.

Indy’s BLOG – (ex)-Flat (not)Mate goes mental! >:(

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Alfred, our Ex-Flatmate is a bit over the edge.

“I don’t pay the rent, you owe me 290 Euro and I want that money immediately. You are a ******* (several not publishable words) and I will make sure that you have no place anymore. Don’t even think about ******* (another threat)……..”

Ok, mate ….. This is the status now and seriously are you out of your mind? Wow, …. We we would never ever touch the stuff of someone else. And this thought of yours shows the complete BS which is going on in your mind.

Now we see clear.

Indy’s BLOG – Official Inspection

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The ‘official inspection’ is due 11:30 and nothing happens. 11:50 the telephone rings. It’s JellyMommy: “JellyHair is already standing for 20 minutes in front!” What? “Why he doesn’t ring? I am here……” The doorbell rings. I see the top of a head in the intercom. “I can’t open the door. You need to come down.” First time we have problems with the door opener. 🙂 Vil goes down to open the front door for JellyHairs.

Its a frosty welcome and first thing JellyHairs needs to say: “Bad communication. ”

We couldn’t agree more, but we planned to stay calm, avoid any conversationand get over with it as fast as possible.

He is exactly the type of person we expected. Not the tallest one, expensive clothing, nice watch, but no real style.

Anyhow, he carries a very expensive camera to document everything.

…

Indy’s BLOG – Jellyhair demands an “Official Inspection!”

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Dear Vil,

We had complains from the neighbors about the following points:

–          Smell of marijuana and smoke of cigarettes.

–          Construction noise

This worried the owner and we decided to plane an official inspection of the house.

Tomorrow we will inspect Dichtershof 51 in Weesp at 01:00 pm.

Please inform us if you are pressed.

Met vriendelijke groet,

with kind regards,

Jellyhair

Housing Company

 

—

Hello JellyHair,

First I need to let you know that I am very surprised that you involved my employer in our conversation.

Please let me know why you did this? I am very upset and I am NOT willing to accept this.

As far as I am concerned this is illegal and a breach of privacy and confidentiality.

I will check and see if you are allowed to do this and think about appropriate actions.

If you have no valid reason or a good explanation, I see this as an attempt to ‘blackmail’ me and this is NOT acceptable.

Second: I am still waiting for the answers to my questions.

I think 10 days is enough to let me know what you did and what I need to pay.

I never said that I don’t want to pay, but you never explained me what I need to pay for

and several requests went unanswered.

Third:

Yes, there was construction noise somewhere in the Dichershof on Sunday, but it was NOT us.

Fourth:

Yes, we had guests and they smoked on the balcony, but NOT inside the flat as agreed in the contract and we adhere to it.

Fifth: 

Hereby I let you know that you are NOT welcome in the flat and that I see any entry 

without my presence and consent as ‘illegal’ and I will inform the authorities.

You will understand that I am not willing to meet with you in my flat alone and that I want to arrange

a witness to be present to make sure nothing goes wrong.

You are welcome to arrange a meeting to a reasonable time, but NOT on such a short notice.

Bottom line: I see the ‘complaint’ and this email as attempt to pressure me and please be informed that

this was not successful. I also see the complaint as NO reason for you to enter my flat without

consent. You already granted a total stranger access to my flat without my knowledge once and this is enough!

I might be wrong in the understanding of the situation, but as far as I am concerned the complaint is no reason to

enter my flat without consent. If I am wrong please let me know the legal base of your actions,

Please let me know your answers and please stop making everything more complicated than needed.

Indy’s BLOG – Answer our questions!

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Hello JellyHairs,

First I want to quote my last email:

I am wondering what you actually did to justify your charges?

Can you please give me an exact list of work you did for me?

As you saw in the beginning I was willing to pay, but after the

whole stress now I am a little bit upset about your attitude and I started

to wonder why I need to pay beforehand.

As you know I arranged everything within the flat to guarantee

a smooth transition from the old tenant to me.

I documented the status of the flat, listed all needed repairs

and cleaned everything.

I also organized all needed repairs and maintenance for the flat

and this all of this is surely your work.

So, please let me ask you again on which base you want to charge me

and for what?

Looking forward to your reply.

—- END QUOTE

Can you please let me know your answers?

Second

Even you have absolutely no contract with me, I agreed voluntarily to pay the fee. But for now I am not sure if I should, because there was no service from your side so far.

Third

I want let you know that I am very uncomfortable with your way of communicating and behavior. I don’t want to summarize everything again. So just a few points: You granted a stranger access to my flat without my knowledge, then you exaggerated the situation with allegations …… and now you are threatening me?

Bottom line

I am working in customer service myself and I need to say that I would complain to your manager, but you are the owner of your company, so this is no way for me. So I put Magdalena in CC to let her know what’s going on.

Please answer my questions, arrange a handover (and not again 45 minutes before), send me the bill.

Thank you