Author Archives: IndyCa

Indy’s BLOG – First month finished.

One month ago Vil hit the floor, four weeks facing the client on the phone and he had a lot of fun.

“When someone calls me he or she faces some kind of issue, sometimes small stuff easy to solve, but sometimes it’s about a serious problem which requires very special attention.

I want to make the call as easy as possible for the client and for me. I guide the conversation and use some proven working jokes to break the ice.

Once the client smiled or even laughed I won and the client received a positive customer experience.

In a ‘complaint based’ contact scenario it’s not easy to satisfy a client, but it’s possible to turn him and make him smile.”

Indy’s BLOG – 2.nd week on the floor finished!

Vil is working now four days a week. Every Thursday, Friday, Saturday and Sunday for ten hours. Monday, Tuesday and Wednesday he is off. Actually a quite nice arrangement.

Now he finished his second week on the floor, facing the customer and saving uncounted holidays for guests in trouble.

Noice

Indy’s BLOG – TWAT! A stinky revenge.

Amsterdam’s bike culture is very nice, but there is a special group of mostly males between 17  and 25 which doesn’t give a shit about other people. Today we saw this prick and I donated a bag of freshly produced shit placed directly under the plastic bag on his seat as a present. On return he will have a ‘stinky surprise’. Unfortunately we need to leave and can’t witness the result of my assault. 🙂

MopedTwat

Indy’s BLOG – Vil passed training & probation time!

Vil wasn’t fired on Friday, it was the last day of the training and no one with a pink slip appeared. 🙂 Now he will have five days off and start his “real job” on Tuesday next week. To celebrate, we went to the monthly company meet, Vil had a few beers an I had plenty of cuddles. 🙂 We felt very welcome and had a wonderful time.

Thank you.

HappyBARK